U-Trace Service • Privacy Policy

IMPORTANT CUSTOMER INFORMATION

Effective date: January 1, 2025

U-trace is committed to providing meaningful privacy protection to its customers. Account information, vehicle information, driving and geolocation information are covered by our Privacy Policy. Account information, vehicle information, driving and geolocation information are obtained when a U-trace GPS tracker is activated in your vehicle and when you register for U-trace services.

The information we collect may be anonymized or aggregated. Information is anonymized when it is altered in a way that makes it impossible to reasonably identify you or your vehicle. Information aggregation is the process of combining high-level data from multiple sources or data sets that, by definition, cannot be reasonably linked to you or your vehicle. This data may be shared with a third party for any reason after it is anonymized or aggregated.

WHO DOES THIS PRIVACY POLICY APPLY TO?

This policy applies to you and any other person who uses or drives your vehicle while a U-trace GPS tracker is in use, as well as any person who registers for our Services.

You or any other person who uses or drives a vehicle while a U-trace GPS tracker is in use, as well as any person who registers for the Services, are covered by this Privacy Statement. We refer to the owner, lessor or user of a vehicle equipped with an operational U-trace GPS tracker, when we use terms such as “you”, “your” and “yours”. Whether the person owns, rents or lends the vehicle, this Privacy Policy applies to any person using a vehicle equipped with a U-trace GPS tracker. If you own or rent your car and someone else uses it or the Services, you must make them aware that the U-trace Services are activated on your car and advise them to read this Privacy Statement. Where “U-trace” is used.

DATA WE COLLECT AND USE

The following types of information are collected from you, your vehicle's active tracker, data you enter into our App, and other companies as specified below.

Account details include

Personal data, such as your name, address, telephone number, email address, login credentials, credit card number and other billing information.

Vehicle related information includes

Information about your vehicle, such as make, model, year, and vehicle identification number (VIN) Information about the health of your vehicle, such as fuel economy, odometer readings, and diagnostic data Information that might suggest someone has tampered with your adapter Information about the on/off times of your vehicle's ignition.

Geolocation and driving data includes

Information such as your vehicle's location, last known location, speed, accelerometer and g-force data, trip identification, individual turn-by-turn trips and associated logs, captured geographic areas, harsh driving events, overspeeding events, driving time, and other comparable details about how the vehicle is used.

How we collect information

The information mentioned above is collected from you (for example when you use our App), from your vehicle (through the use of tracking equipment in your vehicle) and from other sources.

How we use information

U-Trace may use your account information, vehicle information, and driving and geolocation information for the following purposes: To provide you with services, including monitoring, maintaining, and updating the U-Trace system, To implement and configure specific software or system changes and/or updates, To correspond with you regarding your account or the services provided, For troubleshooting, usage evaluation, and research purposes, To improve our product and service training, To improve our products and services generally, To ensure your safety or the safety of others, To prevent and identify fraud or misuse of our service.

Data Sharing – Account and Vehicle Data.

Except as explicitly stated in this Privacy Policy, U-trace does not engage in any activity of selling, licensing or sharing information that identifies our customers without the consent of the person with whom the information will be shared.

We may share your account login information and vehicle-related information with third parties for the purposes set out below.

We will share your credit card information with credit card service providers necessary for processing with a company that acquires or enhances our business, or with appropriate third parties to comply with our legal obligations.

Our service providers, such as companies that store or process information on our behalf and help us provide the Services to you, help us evaluate the Services, or help us operate our business.

A company that buys or takes control of our company in order to manage it or provide additional services you have requested.

When a law enforcement agency sends us a subpoena, warrant, court order, or other legal request.

Your decisions regarding the collection, use and sharing of information

The services we provide are subject to certain collection and sharing policies. You may need to opt out of these services or accept limited features in order to stop the collection or sharing of certain information.

How U-Trace interacts with you

U-Trace may use notifications via in-app messages, by email using any email address you have provided to us to contact you regarding the Services (including cancellation of the Services), or by telephone.

By adjusting your notification settings in the app and updating your contact information, you can manage your communication preferences and update or correct your contact information.

How U-Trace protects your data

We use administrative security measures to help prevent the loss, misuse, unauthorized access, disclosure, alteration, destruction or theft of your information. Our employees receive training on how to properly access, use and disclose customer information, as well as the importance of maintaining confidentiality.

In accordance with our procedures, only those with a legitimate business need for access are authorized to view sensitive personally identifiable information.

We will contractually require all third-party service providers to maintain comparable technical, physical and administrative safeguards designed to protect your information from loss, misuse and unauthorized access, disclosure, alteration, destruction or theft if we transfer or otherwise make available to them information that identifies you or the vehicle.

No program is 100% secure, and while we take great care to protect the personal information we collect and store, we cannot guarantee that our security measures will stop every unauthorized attempt to access, use, or disclose personal information. If you become aware of a security issue, please contact a customer service representative via the Customer Service tab located in the app menu. We will work with you to resolve any issues.

How long does U-Trace record your data?

Until we no longer need the information to provide you with services, operate our business, communicate with you, troubleshoot problems, or fulfill our legal or contractual obligations, we may retain the information we collect. When we no longer need the information, we will delete it. By sending an email to admin@U-Trace.com from the email address linked to your U-Trace account, along with the IMEI number of your U-Trace device, you can request that your personal data be deleted. Until we no longer need it to operate our business, communicate with you, troubleshoot problems, provide you with services, or fulfill our legal or contractual obligations, we may retain the information we collect.

Changes to this Privacy Statement

As our business and services grow or evolve, or as required by law, we may update this Privacy Statement from time to time. You should check back regularly for updates, as if we do, we will post the most recent version in the U-Trace App. We will take reasonable steps in the App and on our website to notify you of any changes we make to the practices described in this Privacy Statement if you are a customer. If required by law, we will obtain your consent before making any changes.

How to contact U-Trace

U-Trace wants you to be satisfied with the products and services it offers. Contact admin@U-Trace.com if you have any questions or concerns regarding the functionality or performance of your adapter or U-Trace services.

For specific requests regarding our privacy policies, contact:

U-trace Address Suite City Country

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